Covid-19 Cancellations

The following update applies to all customers who were or may be affected by Covid-19 travel restrictions. Wendekreisen will allow booking amendments as follows:

  1. Wendekreisen will apply a 30% discount to any extension requests of customers who collected prior to 25th March 2020 and are still travelling
  2. Cancellations with a collection date in 7days or less incur a 100% cancellation fee and cannot be transferred
  3. Wendekreisen will not charge cancellation fees for bookings with a vehicle collection date of 8 days or more in the future
  4. Wendekreisen will not refund pre-paid hires
  5. An existing booking with a collection of 8 or more days in the future can be rebooked anytime in the future until 31st March 2024
  6. Customers who cancelled prior to 25th March 2020 and 8 days or more in the future can also rebook anytime in the future for as long as the hire is rebooked in any of the following periods:
    a. Anytime between 20th March and 31st October
    b. Anytime between 15th January and 5th February

Wendekreisen wishes to advise that we aim to maintain a balanced approach by considering the interests of our staff, customers and suppliers. By allowing for a ‘Rain check’ in the future, we feel that that we can fulfil our obligations in line with our mission statement.

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