Covid-19 Information

Wendekreisen is dedicated to support the safety and well-being of our customers, staff and the community. As such, the following paragraphs aim to provide useful information relating to our services and to help you whilst traveling in our campervans.

'Covid Clean' Approved Cleaning Procedures

Wendekreisen is committed to comply with NZ government Covid-19 cleaning guidelines. We have completed the ‘COVID Clean Approved’ assessment and have been approved by Qualmark in this regard.

The COVID Clean Approved self-assessment tool has been developed by Qualmark exclusively for its licence holders. The assessment offers information and checklists compiled by Qualmark, derived from the New Zealand Government’s COVID-19 guidelines, to help businesses adhere to these protocols. By completing the COVID Clean Approved assessment, operators can demonstrate to visitors and staff that they have an awareness of COVID-19 government guidelines. Additionally, COVID Clean Approved is formally recognised by the World Travel & Tourism Council (WTTC).

Cancellations Due To Covid Travel Restrictions

In the event that your booking is affected by Covid-19 border or travel restrictions, Wendekreisen will allow all payments to be used as ‘store credit’, to be transferred to a new booking in the future. Should the offer of ‘store credit’ be declined, normal cancellation fees will apply as per Wendekreisen terms and conditions. In this case, the amount paid less applicable cancellation fees will be refunded promptly and in full.

Wendekreisen aims to maintain a balanced approach by considering the interests of our staff, customers and suppliers. By allowing a transfer of funds to a new booking in the future, we feel that we can fulfil our obligations in line with our mission statement.

Covid Emergency Levels: What You Need To Know

Covid Emergency - Level 1

Within Alert Level 1, our services are open to campervan rentals, campervan manufacturing, vehicle maintenance, vehicle servicing and viewings of sale vehicles. Whilst operating under level 1, we will promote good hygiene and visitors are encouraged to wear a mask and to maintain social distancing of at least 1 meter. You will be legally required to keep a record of your visit for contact tracing purposes and as such contact tracing QR codes are on display.

Please DO NOT visit our branches if you are feeling unwell, experience symptoms of COVID-19, are awaiting test results, are suspected/probable/confirmed to have COVID-19 or if you are subject to an individual notice issued under section 70(1)(f) of the Health Act.

Covid Emergency - Level 2

Within Alert Level 2, our services are open to campervan rentals, campervan manufacturing, vehicle maintenance, vehicle servicing and viewings of sale vehicles. Whilst operating under level 2, Wendekreisen will employ strict health and safety procedures, aimed at protecting our staff and anyone visiting our branches. As such, we will request social distancing of no less than 2 meters, compulsory mask wearing and compulsory record keeping for contract tracing.

It is prohibited to enter our branches if you are feeling unwell or experience any symptoms of Covid-19. Furthermore, our staff will employ procedures to minimise the potential spread of Covid. These may include but are not limited to restricting the amount of people entering our premises.

Please DO NOT visit our branches if you are feeling unwell, experience symptoms of COVID-19, are awaiting test results, are suspected/probable/confirmed to have COVID-19 or if you are subject to an individual notice issued under section 70(1)(f) of the Health Act.

Covid Emergency - Level 3

Throughout any level 3 Covid emergency, administrative staff will work from home. All phone lines for on-road support and reservations are attended. However, Wendekreisen branches are closed for public service. You will be able to return your vehicle by appointment at an agreed time by calling 09-2560177 or by emailing reservations@wendekreisen.co.nz. Prior to travelling, please ensure that this is a permitted activity. Your vehicle return will be contactless.

Covid Emergency - Level 4

Throughout any level 4 Covid emergency, administrative staff will work from home. All phone lines for on-road support and reservations are attended. However, Wendekreisen branches are closed for public service. You will be able to return your vehicle by appointment at an agreed time by calling 09-2560177 or by emailing reservations@wendekreisen.co.nz. Prior to travelling, please ensure that this is a permitted activity. Your vehicle return will be contactless.

 

Covid Clean approved
Committed to Climate

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