Terms & Conditions

1. Hire Description
2. Payments by Hirer
3. Vehicle Collection & Return
4. Depot Business Hours
5. Persons who may drive the vehicle
6. Restricted Roads
7. Hirer's obligations
8. Cancellation Fees
9. Vehicle Returns
10. Insurance Options for Rental Campervan
11. Insurance Options for Rental Cars
12. Insurance Exclusions
13. Security Bond
14. Handling Procedure of Speed and Parking Tickets and Toll Road Notices
15. Optional Extras (Included If The All Inclusive Package Is Purchased)
16. On Road Assistance
17. Repair Approval
18. Accidents
19. Substitute Vehicles
20. Rental Period Extension
21. Immediate Return Of Vehicle Where Default, Incompetency or Damage:
22. Privacy Policy
23. Retention of Title

1. Hire Description

Wendekreisen Travel Ltd (Wendekreisen) will let and the Hirer will rent the vehicle described on page 1. Rental charges for rental campervans, motorhomes & recreational vehicles are calculated on a daily basis, irrespective of pick-up time. Charges for rental cars are based on a 24-hour period.

All Wendekreisen vehicle rates include Unlimited Kilometres, Road User Charges (if applicable), On Road Assistance and GST. The term of hire shall be for the period and collection/return locations as described on page 1.

2. Payments by Hirer

The Hirer shall pay to Wendekreisen the hire charges specified on page 1, the relevant insurance costs pursuant to clauses 10 and 11, all petrol or other fuel (but not oil) used in the vehicle during the period of hire, and all other actual or consequential liability arising from this agreement. Wendekreisen cannot accept cash payments. All payments must be made by Bank Transfer, EFTPOS or VISA/MC Card.

3. Vehicle Collection & Return

Wendekreisen operates rental depots in Auckland and Christchurch. The Hirer must adhere to collection and return dates/locations as stated on page 1 of this agreement. A change of pick up or return destination is subject to availability. If the Hirer wishes to change the pick up or return destination after a booking has been confirmed, approval by Wendekreisen must be obtained. A breach of contract relating to pick up or return dates/locations will incur a NZ$1000 penalty fee.

Wendekreisen rental depots are located as follows:

Auckland

Unit 6, 197 Montgomerie Road
Mangere

Christchurch

240 Roydvale Avenue
Burnside

4. Depot Business Hours

Monday to Saturday: 8:30am - 5:00 pm (08:30 - 17:00)
Sunday / Public Holidays: 8:30 am - 1:00 pm (08:30 - 13:00)

Please note that Wendekreisen cannot accept any vehicle collections and returns after 4:30pm weekdays and 12.30pm on weekends / public holidays unless an after-hours vehicle collection or return has been pre-arranged. There is a charge of NZ$60 for after- hours vehicle collections and returns. After hours vehicle collections are not available after 08.00pm and before 6.30am.

5. Persons who may drive the vehicle

The vehicle may only be driven by person(s) described on page 1 and only if each such person is at least 21 years of age and has held a full and valid driver’s licence for no less than 12 months. All Wendekreisen vehicles can be operated with a car licence valid to a tare vehicle weight of 3.5tonnes. The Hirer must ensure that the driver's licence is valid for the vehicle hired in this agreement.

6. Restricted Roads

The vehicle must not be driven on any salt water beaches, Skippers Road (Queenstown), Ninety Mile Beach (Northland), Tasman Valley Road (Mt. Cook) and North of Colville Township (Coromandel Peninsula). All other public roads are permitted throughout New Zealand.

7. Hirer's obligations

The Hirer shall ensure that all reasonable care is taken in handling and parking the vehicle and that it is left securely locked when not in use. The Hirer shall ensure that the recommended levels are maintained with respect to the water in the radiator and battery of the vehicle, the oil and the tyre pressures of the vehicle.

Smoking and/or animals (excluding registered guide or assistance dogs) are not permitted in the vehicle at any time. Wendekreisen reserves the right to charge a minimum vehicle grooming fee of $200 in the case of failure to comply with this policy. The on-board LPG gas bottle must be filled prior to return

It is the Hirer's responsibility to be aware of and act in compliance with all New Zealand Transport Agency rules and regulations.

NZ law stipulates that children under 7 years of age must be properly restrained in an approved car restraint. It is the Hirer's responsibility to ensure the child restraint is installed correctly in the vehicle. If the vehicle has an approved on/off switch modification to allow the front passenger airbag to be disabled in order to use a rear facing child restraint seat in that passenger seat, then the Hirer acknowledges that Wendekreisen has explained to them the operation of that switch and the hirer accepts full responsibility for operating that switch.

8. Cancellation Fees

Please note that the initial booking confirmation deposit of $300 is non-refundable. Any other paid deposits are refundable in full or in part entirely at the discretion of Wendekreisen on the following basis.

In the event that you wish to cancel your booking the following fees apply:

  • If cancelled 31 days prior to pick up
    No fee.
     
  • If cancelled within 30 days to 8 days of pick-up
    30% of total reservation cost.
     
  • If cancelled within 7 days of pick-up or no show
    100% of total reservation cost.
     
  • Early Return
    No refund for any unused portion of the rental is available.
     
9. Vehicle Returns

Vehicles must be returned on the date, place and time as shown on the agreement on page one. Late returns will result in extra charges. The Hirer is obliged to return the vehicle:

  1. With the fuel level as marked on the damage sheet.
  2. In a reasonably clean condition (interior and exterior).
  3. With empty holding tanks for grey water and waste water (toilet cassette)
  4. With a full LPG gas bottle
10. Insurance Options For Rental Campervans

Wendekreisen offers three types of insurance options. The Hirer acknowledges that he/she has been informed about all insurance options prior to commencing the hire. The Hirer is liable for the insurance excess that applies to each insurance claim. The options are:

COMPULSORY STANDARD INSURANCE

NZ$20.00 per day with an excess of NZ$1500 for drivers over 25 years (NZ$2000 for drivers of 21 to 24 years, GST included) for any one damage. A credit card imprint is sufficient. Please note that the excess applies to each single vehicle accident and loss or damages to third parties, the rental vehicle and its accessories.
This insurance option is capped at 50 rental days or NZ$1000 per hire.

STANDARD INSURANCE WITH TYRE AND WINDSCREEN COVER

NZ$30.00 per day with an excess of NZ$1500 for drivers over 25 years (NZ$2000 for drivers of 21 to 24 years, GST included) for any single vehicle accident and NIL excess for windscreen and tyre damage (excludes service for changing a tyre). A credit card imprint is sufficient.
This insurance option is capped at 50 rental days or NZ$1500 per hire.

ALL INCLUSIVE PACKAGE (Full Cover Insurance And Extras)

NZ$40.00 per day will reduce the excess for any one vehicle damage to NZ$250.00 (NZ$500 for drivers 21 to 24 years, GST included). Includes cover for all damages, compulsory standard insurance and windscreen/tyre cover (excludes service for changing a tyre). This package also includes all 'Optional Extras' and 'After hours collection/return Fees'.
This insurance option is capped at 50 rental days or NZ$2000 per hire.

11. Insurance Options For Rental Cars

Wendekreisen offers three types of insurance options. The Hirer acknowledges that he/she has been informed about all insurance options prior to commencing the hire. The Hirer is liable for the insurance excess that applies to each insurance claim. The options are:

COMPULSORY STANDARD INSURANCE

NZ$14.00 per day with an excess of NZ$750 for drivers over 25 years (NZ$1000 for drivers of 21 to 24 years, GST included) for any one damage. A credit card imprint is sufficient. Please note that the excess applies to each single vehicle accident loss or damages to third parties, the rental vehicle and its accessories.
This insurance option is capped at 50 rental days or NZ$700 per hire.

STANDARD INSURANCE WITH TYRE AND WINDSCREEN COVER

NZ$20.00 per day with an excess of NZ$750 for drivers over 25 years (NZ$1000 for drivers of 21 to 24 years, GST included) for any one damage and NIL excess for windscreen and tyre damage (excludes service for changing a tyre). A credit card imprint is sufficient.
This insurance option is capped at 50 rental days or NZ$1000 per hire.

ALL INCLUSIVE PACKAGE (Full Cover Insurance And Extras)

NZ$28.00 per day will reduce the excess for any one vehicle damage to NZ$100.00 ($250 for drivers 21 to 24 years, GST included). Includes cover for all damages, compulsory standard insurance and windscreen/tyre cover (excludes service for changing a tyre). This package also includes all 'Optional Extras' and 'After hours collection/return Fees'.
This insurance option is capped at 50 rental days or NZ$1400 per hire.

12. Insurance Exclusions

The Hirer is at all times fully liable (without a monetary limit) for:

  • Any damage to the Wendekreisen vehicle or third party property if the terms of this rental agreement are breached
  • Damages caused by racing, speed tests or other contests
  • Damage caused by careless, willful or reckless driving
  • Damage caused by driving under the influence of alcohol or drugs
  • Damage caused by driving on restricted roads (see section 6)
  • Damage to or loss of any personal belongings
  • Damage caused by the use of incorrect or contaminated fuel
  • Damage caused by filling any vehicle holding tanks with an incorrect fluid or substance (e.g. diesel filled in the freshwater tank, water filled in the engine oil holding tank, etc.)
  • Damage caused by water submersion or salt water damage
  • Damage caused in an unsafe or unroadworthy condition that arose during the course of the hire and that caused or contributed to the damage and loss, and the Hirer or driver was aware or ought to have been aware of the unsafe or unroadworthy condition of the vehicle.
  • Cost to retrieve or recover vehicles which have become bogged submerged or abandoned
  • Cost to replace vehicle keys that have been lost or damaged or retrieval of keys that are locked in the vehicle
  • Damages caused by the use of snow chains
  • Damages due to overloading of the vehicle
  • Damages caused by entering height restricted carparks or any other structures that are lower than the vehicle height

If any of the above exclusions occur, the Hirer shall be liable for all resulting actual or consequential losses incurred by Wendekreisen and it is at the sole discretion of Wendekreisen as to whether it shall lodge a claim pursuant to the insurance cover.

13. Security Bond

A security bond equivalent to the insurance excess applicable pursuant to clause 10 or 11 is payable by the Hirer, but will not be charged on the return of the vehicle, provided that:

  • The vehicle is returned to the agreed location at the agreed time ($1000 penalty applies if breached)
  • Grey water tank and toilet have been emptied ($150 charge for toilet, $25 charge for grey water tank)
  • All traffic fines have been paid (otherwise your fine will be charged plus a $35 handling fee)
  • All toll road charges have been paid (otherwise your toll fee will be charged plus a $20 handling fee)
  • The vehicle is returned in a reasonably clean condition ($100 charge if not returned reasonably clean)
  • The vehicle is returned with a fuel level as marked on the damage sheet (charged at double fuel price)
  • The vehicle is returned with a full LPG gas bottle (charged at double the price of filling)
  • No items belonging to Wendekreisen have been lost or damaged
  • No damage is incurred to the vehicle or any 3rd party property
  • The insurance exclusions in section 12 have not been violated

All security bond payments must be made by Bank Transfer, EFTPOS or VI/MC Card. If paid by credit card, an imprint will be taken, but not charged, unless the above conditions have not been met.

14. Handling Procedure of Speed and Parking Tickets and Toll Road Notices

The Hirer shall be liable for all parking and traffic violations relating to the vehicle during the period of hire. Wendekreisen does not query any issued fines and as it often receives traffic and parking tickets after a vehicle is returned it will charge any outstanding balance to the Cardholders’s credit card.

Wendekreisen will not contact the Hirer prior and after the charges to his/her credit card, but will explain the charges and send copies of the parking and traffic violations if contacted by e-mail or on the phone. Wendekreisen will charge a NZ$35 handling fee for each issued parking or traffic violation. Wendekreisen will charge a NZ$20 handling fee for toll road fees.

15. Optional Extras (Included If The All Inclusive Package Is Purchased)

The following charges will apply to optional extras on your hire:

  1. After Hours Charge NZ$ 60 per collection/return
  2. Child Seat / Booster Seat - NZ$ 25 per hire
  3. Snow Chains - NZ$75 per vehicle
  4. GPS System NZ$5 per day (min. $60; Max. $100)
16. On Road Assistance

In the event of mechanical problems, the Hirer must contact Wendekreisen by calling freephone 0508 109328 (select option 1). The Wendekreisen help desk will assist and direct you to the closest service centre.

Retrospective claims for refunds cannot be considered if the Hirer has not made contact with the Wendekreisen roadside assistance team by calling 0508 109328 (option 1) or 09-2560136 as soon as possible, and in any event within 12 hours of becoming aware of any defect or mechanical failure of the vehicle. Failure to so notify Wendekreisen will result in the Hirer being liable for any resulting damage and Wendekreisen not being liable to the Hirer.

17. Repair Approval

Repairs of up to NZ$50.00 can be completed without authorization by Wendekreisen. All repair costs up to NZ$50.00 will be refunded upon submission of receipts. All repairs exceeding NZ$50.00 require approval by Wendekreisen. Wendekreisen wishes to advise that no responsibility will be accepted for accommodation charges, meals, out-of-pocket expenses or loss of enjoyment resulting from a breakdown.

18. Accidents

In the event of an accident or damage to the vehicle the Hirer must:

  1. Notify Wendekreisen of the full circumstances as soon as practical and in any event within 12 hours from the time of the accident or the time that the hirer has knowledge of the damage.
  2. notify the New Zealand Police of any accident and request they attend the scene to determine liability.
  3. obtain the names and addresses of all parties, witnesses to, and vehicles involved in the accident.
  4. obtain a copy of any relevant Police report.
  5. make arrangements with Wendekreisen to complete a written report and the necessary insurance documents and ensure that these are completed before the end of the hire period specified in this Agreement.

In the event of an accident the hirer must not make any admissions of liability.

19. Substitute Vehicles

Wendekreisen reserves the right to substitute a comparable or superior vehicle at no extra cost to the Hirer. This shall not constitute a breach of contract and does not entitle the Hirer to any refund. The availability of a replacement vehicle is not guaranteed and it is at the sole discretion of Wendekreisen and is subject to availability, Hirer's location, accident liability (if any) and remaining hire duration.

20. Rental Period Extension

A hire extension is subject to availability and authorisation by Wendekreisen. Any costs associated with the extension will be disclosed prior to confirmation and charged on drop off.

21. Immediate Return Of Vehicle Where Default, Incompetency or Damage

Wendekreisen shall have the right to terminate the hiring and take immediate possession of the vehicle if the Hirer:

  • is found not to be competent enough to operate the vehicle
  • fails to comply with any terms of this agreement
  • if the vehicle is damaged and no longer roadworthy

The termination of the hiring under the authority of this clause shall be without prejudice to the rights of Wendekreisen. A termination of this agreement for the above reasons, does not entitle the Hirer to a refund of either the charges for the unused rental days or the security bond.

22. Privacy Policy

Any information supplied to Wendekreisen will not be passed on to any other 3rd party. You have the right under New Zealand Privacy Law to view and correct any information we hold about you.

23. Retention of Title

Ownership and title to the vehicle remains at all times with Wendekreisen, who reserves a security interest in the vehicle and the Hirer unconditionally and irrevocably agrees to waive the Hirer’s rights as debtor to the maximum extent permitted by the Personal Property Securities Act 1999 (including its right to receive a copy of a verification statement under section 148 on the PPSA in respect of any financing statement) and accordingly the parties contract out of the Hirer’s rights to that extent.

The Hirer agrees to be bound by and accepts the terms and conditions of hire as set out herein and acknowledges and declares that he has read and fully understands this agreement (Note: You should not sign this unless you are sure you understand its effect).

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You will be required to sign these terms at vehicle collection. Wendekreisen strongly advises to download and view a copy of these terms

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